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Know Your Customer Policy

The Reserve Bank of India (RBI) has issued comprehensive ‘Know Your Customer' (KYC) Guidelines to all Non-Banking Financial Companies (NBFCs) in terms of the provisions of Prevention of Money-Laundering Act, 2002 and the Prevention of Money-Laundering (Maintenance of Records) Rules, 2005, as amended from time to time. In view of the same, Ashwini Finance has adopted the said KYC guidelines with suitable modifications depending on the activity undertaken by it. The Company has ensured that a proper policy framework on KYC and AML measures be formulated in line with the prescribed RBI guidelines and put in places duly approved by its Board of Directors.

Grievance Redressal

Great services help companies drive customer acquisition, retention, and efficiency which in turn make the company successful. At Ashwini Finance Pvt ltd the core philosophy being Grievance Redressal has always been customer care, and hence we have developed a four-tier approach to leave no stone unturned in solving the customer complaints. The company has established a four-tier approach to resolve any complaint /query/grievance

Fair Practice Code

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